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Dissertation report on e- banking

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Dissertation report on e- banking
Dissertation report on e- banking
Dissertation report on e- banking

Research Proposal On E-banking Essay Example

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Research Proposal On E-banking Essay

This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. A sample of respondents was selected, out of the total number of 66, customer population. Structured questionnaires and interview were used in collecting the data. Descriptive statistics was adopted in analyzing the data from the respondents. The results revealed that there is a significant relationship between quality of service and customer satisfaction.
It is now relatively common to change jobs frequently, rather than to grow with one company throughout the employment life. This kind of voluntary turnover directly affects the performance of the organization. So now all organizations are highly concerned to keep their valuable employees. Each day completed by an employee is an investment to an organization; to leave before the full term is to get no return on the investment.
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