This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression. The results also emphasized the importance of stress management programs to reduce the adverse outcomes of emotional labor, as well as coping repertories to strengthen the personal potential suitable to organizational goals.
Surface Acting Literature Review
A Literature Review on Teachers’ Emotional Labor
International research on the experiences of nurses during outbreaks of infectious diseases highlights how their mental and wellbeing is affected by caring for patients in stressful and challenging situations. Within the current coronavirus pandemic and against a backdrop of a pre-existing shortage of nurses in the UK, it is crucial to consider the issue of mental health and how to support nurses. This article uses the concept of emotional labour as a vehicle for a discussion of how best to understand the unique challenges faced by nursing staff in all care settings. Care is the central pivot around which nursing revolves and, as such, is dependent on an emotive response to support patients during critical stages of Covid infection. Citation: Graham Y et al How a pandemic affects the mental health of the nursing workforce. Nursing Times [online]; 8,
What Emotional Labor is: A Review of Literature
Background: The emotional labour of nursing work involves managing the emotional demands of relating with patients, families and colleagues. Building nurses' resilience is an important strategy in mitigating the stress and burnout that may be caused by ongoing exposure to these demands. Understandings of resilience in the context of emotional labour in nursing, however, are limited. Objectives: To investigate the state of knowledge on resilience in the context of emotional labour in nursing.
Metrics details. There is increasing evidence that psychological constructs, such as emotional intelligence and emotional labor, play an important role in various organizational outcomes in service sector. Data were collected from physicians in Greece, who completed a series of self-report questionnaires including: a the Wong Law Emotional Intelligence Scale, which assessed the four dimensions of emotional intelligence, i. Self-Emotion Appraisal was found to influence job satisfaction both directly and indirectly through surface acting, while this indirect effect was moderated by gender.